Returns, exchanges and cancellations 

Timenest Ltd. provides for a right of return under the following conditions: 

Any products, except personalized product with initial, purchased from the Online Boutique can be returned for a full refund, exchange or store credit within 15 days of delivery. Orders over € 350 are eligible for complimentary return and replacement shipments. Please note that the product must be in unused condition for us to be able to grant refund. We do not accept any refunds where the product shows the slightest sign of use or if the product is personalized with initial. We recommend taking a picture of how you have packed your return for future references.

In order to make a return or exchange your product, you must contact the client care at support@timenest.ch to schedule the return and receive a prepaid return label. Timenest Ltd cannot guarantee receipt if return shipments are sent using other shipping methods than the one provided by us. Expedited shipping charges are non-refundable. Please note that returns that was made without contacting customer service may be refused. 

Please note that the package must be dispatched within 7 Days upon receipt of the prepaid return label. If your order is not eligible for free returns it must be dispatched within 7 Days of notifying us of your intent to return your order. 

For international customers where the order does not contain at least one item valued over € 350, the customer is responsible for the return shipping. Once we receive it back and verify it’s unworn, the return will be processed and a full refund will be issued. 

We recommend arranging for your return with UPS and cannot guarantee receipt of returns process by any other carrier. 

We require that you send your return within 7 days of receiving a return label, or we reserve the rights to decline it. 

We cannot guarantee cancellation of an order before dispatch, therefore we ask of you to play close attention during the order process.