Yes, the final price indicated at the checkout includes VAT.

TIMENEST accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, Twint and PayPal.

No, Timenest covers any additional fees.

Your credit card will immediately be charged upon purchase.

You are entitled to return any of our product within 10 days of having received the merchandise for full reimbursement (return shipping fee not included). The product must remain unused, original condition, and in its original packaging and
documentation. If we receive a damaged or worn product, we will be unable to
process your return. If you wish to return or exchange a product, please
contact us at customer@timenest.ch as soon as possible to notify us,
and we will make all necessary arrangements. If an exchange is not possible, a
store credit will be issued.

If you wish to return or exchange a product, please contact us at customer@timenest.ch as soon as possible to notify us, and we will make all necessary arrangements. If an exchange is not possible, a store credit will be issued. Please note that products should be returned unused, undamaged, and packaged in their original boxes

Yes, you can, as long as the product is unused, undamaged, and that you still have the original boxes. If you wish to exchange a product, please contact us at customer@timenest.ch. We will then make all the necessary arrangements.

In case you experience any difficulties while placing your order online, please reach out to our Client Care team by email at customer@timenest.ch.

If your order had been declined, our Client Care team will be happy to assist you. Please reach us out at customer@timenest.ch.

You can amend your order within 24 hours after completing it. If you would like to change your order, please send an email to customer@timenest.ch.

We offer free shipping in Europe.

Yes, shipping fees are included in the price for deliveries in Europe.

If you are based outside Switzerland, tax and import fees might occur. Please check your local import legislation for further information. Timenest does not cover any additional tax and import fees.

You order is guaranteed to be processed within maximum two business days after successfully completing your payment. If you place your order over the weekend, it will be processed by Monday. Once your order shipped, you should receive a shipping confirmation as well as tracking number.

When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All our international orders are sent via UPS and can be traced via their homepage, for domestic orders we use La Poste.

We ship all our orders from Geneva, Switzerland.

All our products have 2 years warranty from the purchase date. 

To enjoy
the beauty of your product for years to come, we recommend that you observe the
following instructions:

- Take care not to scratch it against abrasive materials.

- Avoid prolonged contact with materials that may transfer colour pigment onto the leather.

- Avoid contact of the glass window with keys or others objects susceptible to damage the glass.

- Always put the case in the provided fabric pouch when traveling.

- Keep away from humidity and protect it from direct sources of heat and sunlight as the colour of the leather may fade.

- Avoid contact with water as the product is not waterproof.

- If the leather gets dirty or in case of superficial stains, wipe it with a soft and light-coloured cloth.

Your satisfaction is very important to us, please contact us at customer@timenest.ch and include a picture or two of the defects. Please do not return your product without consulting our customer care.

No, there is no magnet or any other material susceptible to damage your movement. Your watch is highly secured in all Timenest product. 

Yes, the color of the product looks exactly the same, our pictures has been optimized for viewing on the most common devices.

You can purchase all our product directly on our website or in one of our distributors that you can find on the store finder.

To be first informed about future products and limited editions, subscribe on the following link.

No, all the current possible options are listed on the website. However, new colors and materials can be added later on, stay tuned by subscribing to our newsletter.

Also, do not hesitate to contact us at customer@timenest.ch  if you
have any color, materials, or options to suggest, we are trying our best to
please our customer.