Yes, the final price indicated at the checkout includes VAT.
TIMENEST accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, Twint and PayPal.
No, Timenest covers any additional fees.
Your credit card will immediately be charged upon purchase.
All payments are handled by stripe, leader of e-commerce payment solution, and ensure the highest level of safety for your payment.
Exchange & return
You are entitled to return any of our product within 10 days of having received the merchandise for full reimbursement (return shipping fee not included). The product must remain unused, original condition, and in its original packaging and documentation. If we receive a damaged or worn product, we will be unable to process your return. If you wish to return or exchange a product, please contact us at firstname.lastname@example.org as soon as possible to notify us, and we will make all necessary arrangements. If an exchange is not possible, a store credit will be issued.
If you wish to return or exchange a product, please contact us at email@example.com as soon as possible to notify us, and we will make all necessary arrangements. If an exchange is not possible, a store credit will be issued. Please note that products should be returned unused, undamaged, and packaged in their original boxes
Yes, you can, as long as the product is unused, undamaged, and that you still have the original boxes. If you wish to exchange a product, please contact us at firstname.lastname@example.org. We will then make all the necessary arrangements.
Your refund will take approximately 5 - 15 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.
In case you experience any difficulties while placing your order online, please reach out to our Client Care team by email at email@example.com.
If your order had been declined, our Client Care team will be happy to assist you. Please reach us out at firstname.lastname@example.org.
You can amend your order within 24 hours after completing it. If you would like to change your order, please send an email to email@example.com.
You will receive a confirmation email within 24 hours after completing your order. Please check your spam in case you didn’t receive the confirmation.
Shipping & delivery
We offer free shipping in Europe.
Yes, shipping fees are included in the price for deliveries in Europe.
If you are based outside Switzerland, tax and import fees might occur. Please check your local import legislation for further information. Timenest does not cover any additional tax and import fees.
You order is guaranteed to be processed within maximum two business days after successfully completing your payment. If you place your order over the weekend, it will be processed by Monday. Once your order shipped, you should receive a shipping confirmation as well as tracking number.
When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All our international orders are sent via UPS and can be traced via their homepage, for domestic orders we use La Poste.
We ship all our orders from Geneva, Switzerland.
If UPS can ship there, so can we! If you’re unable to see your Country in the drop-down list please contact us at firstname.lastname@example.org with your address and we’ll check the availability.
All our products have 2 years warranty from the purchase date.
The warranty covers all manufacturer defects but does not cover any damage on any part of the product resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the product and non-observance of the directions provided by Timenest.
To enjoy the beauty of your product for years to come, we recommend that you observe the following instructions:
- Take care not to scratch it against abrasive materials.
- Avoid prolonged contact with materials that may transfer colour pigment onto the leather.
- Avoid contact of the glass window with keys or others objects susceptible to damage the glass.
- Always put the case in the provided fabric pouch when traveling.
- Keep away from humidity and protect it from direct sources of heat and sunlight as the colour of the leather may fade.
- Avoid contact with water as the product is not waterproof.
- If the leather gets dirty or in case of superficial stains, wipe it with a soft and light-coloured cloth.
Your satisfaction is very important to us, please contact us at email@example.com and include a picture or two of the defects. Please do not return your product without consulting our customer care.
No, there is no magnet or any other material susceptible to damage your movement. Your watch is highly secured in all Timenest product.
Yes, the color of the product looks exactly the same, our pictures has been optimized for viewing on the most common devices.
You can purchase all our product directly on our website or in one of our distributors that you can find on the store finder.
To be first informed about future products and limited editions, subscribe on the following link.
The smell inside the packaging is a perfume that has been specifically created for Timenest.
No, all the current possible options are listed on the website. However, new colors and materials can be added later on, stay tuned by subscribing to our newsletter.
Also, do not hesitate to contact us at firstname.lastname@example.org if you have any color, materials, or options to suggest, we are trying our best to please our customer.
Yes, we have a dedicated tailor-made service on demand to make you dream product come true. Contact us at email@example.com.